F-POINT公式アプリサービス利用規約
This is a machine translation of the orginal in Japanese which you can consult here.
F-POINT Official Application Service Terms of Use
FTG Company Ltd
Revised 11 May 2024
These Terms and Conditions set out the matters to be observed by customers when using the "F-POINT Official App" service provided by FTG Company Ltd. Please use the "F-POINT Official Application" website, application software, etc. only after reading and agreeing to these Terms and Conditions in their entirety.
Article 1 (Definition of terms)
The terms used in these Terms and Conditions are defined as follows.
(1) "We" means FTG Company Ltd.
(2) "The App" means the "F-POINT Official App" provided by the Company.
(3) "The Service" means the service provided through the F-POINT Official App.
(4) "User" means a person who has agreed to these Terms and Conditions and has registered his/her personal information and other necessary information in the manner prescribed by the Company in order to use the F-POINT Official App.
(5) "Member Rank Programme" is a system whereby Users earn points and are provided with various rank benefits according to their rank determined in accordance with the points they hold.
Article 2 (Overview of F-POINT Official App Service)
The contents of the Services provided by the Company to Users are as follows. The Company shall be free to change the Services and add new services at its own discretion, and Users shall use the Services with prior consent. The User shall not use such services for business purposes.
(1) To enable the User to view, use and store point services, messages, coupons and reservation services provided by the Company.
(2) Services incidental and related to the preceding item of this Article.
Article 3 (Registration for use)
1. Those wishing to use the Service shall agree to these Terms and Conditions and apply for registration in the manner prescribed by the Company. At the time of completion of the registration, a service use contract (hereinafter referred to as the "use contract") is concluded between the customer and the Company. The customer may use the Service in accordance with the Terms and Conditions. For registration, a smartphone with an NFC tag reading function and an internet connection is required.
2. The Company may reject or delete the registration for use if any of the following reasons apply to the person referred to in the preceding paragraph, and shall not be obliged to disclose the reasons for such rejection or deletion at all.
(1) If all or part of the registration details provided to the Company are false or erroneous.
(2) If the Company determines that the applicant is an anti-social force, etc., or cooperates or participates in the maintenance, operation or management of anti-social forces, etc. through funding or other means.
(3) If the Company determines that you are a person who has violated a contract with the Company in the past or is related to such a person.
(4) If the Company deems that the User is otherwise unsuitable to use the Service.
Article 4 (Acquisition of User Information)
1. In order to provide the Services, the Company shall acquire the device name, operating system and the identification ID of the Application (hereinafter collectively referred to as "User Information") in order to improve the convenience of all users of the Application. User Information does not include information such as name, email address and credit card information). The User Information may be acquired.
2. We may acquire the device-specific information of your device for the purpose of ensuring the normal operation of the PUSH notification function of the app when you are logged in from multiple devices for the same member ID. This information is not used for any other purpose.
3. In principle, we do not disclose user information to third parties, but we may provide user information to third parties in the following cases. However, the user information provided is limited to the minimum necessary information and efforts are made to ensure that the user information is not leaked, lost or tampered with.
(1) When outsourcing work related to the provision of this service, marketing, new service development and service improvement to third parties
(2) When disclosure is requested by a public authority for legitimate reasons.
(3) In other cases where the consent of the user has been obtained voluntarily.
4. The Company will properly handle the user information and the user's personal information obtained through this application in accordance with the "Privacy Policy".
Article 5 (Acquisition and use of points)
1. To earn and use points, you must scan the 'CHECK IN' NFC tag displayed on tables and other items in the shop.
2. In the preceding paragraph, it is the user's responsibility to scan the tag each time they visit the shop, and if the NFC tag is not scanned or cannot be scanned, points cannot be awarded or used and compensation will not be provided.
3. In the event of an infrastructure problem (e.g. no internet connection or mobile data transmission, F Points server down, etc.) when using or earning points, if the user is unable to scan the NFC tag, if we are unable to award points, or if the user is unable to use the points for payment The user may not be able to scan the NFC tag, we may not be able to award points or the user may not be able to use the points for payment. In such cases, points cannot be claimed or used and no compensation will be provided.
Article 6 (Member Rank Programme)
1. The types of ranks and the content of the benefits shall be determined separately by the Company.
2. Membership ranks are updated monthly in accordance with the policy published by the Company, and the user's membership rank may go up or down. However, the user's membership rank as of 30 April 2024 will not be updated until 1 november 2024.
3. The determination of membership rank is at our discretion, is final and cannot be challenged.
Article 7 (Compliance, etc.)
The User shall comply with or acknowledge the matters stipulated in each of the items set out below.
(1) When using our point service, users shall follow the rules set by us and shall agree in advance that points will be added or subtracted in accordance with said rules.
(2) The rules for the point service in the preceding paragraph will be notified to the user by sending an email to the email address registered by the user, by posting on the website or application of the Site, or by any other method that the Company deems appropriate.
(3) Users shall use the Service at their own expense and responsibility in accordance with these Terms and Conditions.
(4) The user shall not transfer, change the name of, sell or otherwise dispose of his/her contractual status, rights or obligations under these Terms of Use or membership to a third party.
(5) Users shall properly manage the authentication information for the Service at their own risk.
(6) Users shall consent in advance to receive communications, advertisements and other information from the Company via email or app push notifications.
(7) The Company shall not be liable for any defects related to the downloading, installation and operation of the App (including defects related to the App and the Service), the impact on mobile phones or any other disadvantages arising from or related to the downloading and installation of the App.
(8) The Company may upgrade the version of this Application at its own discretion. Depending on the content of the upgrade, the App may become unusable, but the user accepts this, and even if damage is caused to the user or member as a result of this, the Company shall not be held liable in any way. In addition, the Company shall not be obliged to carry out any version-up.
Article 8 (Prohibitions)
Users shall not perform any of the following acts in relation to the Services.
(1) Acts in breach of the law or acts related to criminal acts.
(2) Fraud or threats against the Company, other users or third parties
(3) Acts that infringe or may infringe the copyrights or other intellectual property rights of the Company, other users or third parties.
(4) Acts that infringe the property rights, privacy rights, portrait rights or other personal rights or interests of the Company, other users or third parties. (5) Actions that infringe or may infringe these rights.
(5) Acts that defame the Company, other users or third parties, or otherwise infringe their honour.
(6) Acts that cause disadvantage, damage or discomfort to the Company, other users or third parties.
(7) Acts that use information acquired through the use of the Service for purposes other than those of the Service.
(8) Any act that improperly collects, accumulates or uses the information of other users.
(9) Acts of unreasonably collecting, accumulating or using point services or coupons provided within the Services.
(10) Acts of improperly creating, using, allowing a third party to use, or lending or transferring authentication information for the Service.
(11) Acts of posting or transmitting harmful computer programmes, etc.
(12) Acts that may interfere with the operation of the Service.
(13) Acts that use the authentication information of other users.
(14)Acts that offend public order and morals.
(15)Actions that directly or indirectly encourage any of the preceding acts.
(16)Any other acts that the Company deems inappropriate.
Article 9 (Notification, communication, etc)
1. The Company shall send emails to the email addresses registered by the Users themselves, post on the Website or apps on the Website, or by any other method the Company deems appropriate, to notify and contact the Users of matters necessary for the operation of the Service as part of announcements, advertisements or functions.
The Company shall send emails to the users on the Website or in the applications.
2. If the Company sends notices, communications, etc. to users by sending e-mails, the notices, communications, etc. shall become effective when the Company sends the e-mails, and if the Company sends notices, communications, etc. to users by posting on the website, the notices, communications, etc. shall become effective when the Company posts the relevant notices, communications, etc. on the website.
Article 10 (Disclaimer)
1. In the event of force majeure, such as natural disasters, communication line failures, etc., or when the Company deems it necessary, the provision of the Service to which the User is entitled may be temporarily suspended without prior notice to the User.
2. The Company shall assume no responsibility for the integrity, accuracy, certainty or validity of the contents of the Services or information obtained by the User through the Services.
3. The Company shall not be liable for any and all damages caused to the User as a result of the Services (including interruption or discontinuation of the Services).
Article 11 (Copyright, contact details and other matters)
1. In the event that copyright arises in information transmitted or provided by the User to the Service, the User grants the Company free and non-exclusive use (reproduction, screening, public transmission, exhibition, distribution, translation, modification, licensing to third parties, etc.) of said rights. In addition, the user shall not exercise any moral rights in respect of the provided data.
2. All intellectual property rights relating to the Application and the Service belong to the Company.
3. The governing law regarding these Terms and Conditions shall be the law of Japan.
4. If a dispute arises between a user and the Company in relation to the Services provided by the Company, the Tokyo Summary Court or the Tokyo District Court shall be the court of exclusive jurisdiction of the first instance, depending on the amount of the claim.
Article 12 (Modification of these Terms and Conditions)
The Terms and Conditions are subject to revision in accordance with Article 548-4 of the Civil Code in the event of changes to laws and regulations, instructions from supervisory authorities or other necessities. In accordance with the provisions of the said article, the Company shall make the fact that revisions are to be made, the content of the revised provisions and the time of their entry into force known in the manner stipulated in Article 9.1 of these Terms and Conditions. For the latest terms and conditions, please access the Application or contact the 'Contact Us' below.
Article 13 (Withdrawal from membership)
1. The Member may withdraw from the Service at any time by following the withdrawal procedure specified by the Company.
If you wish to cancel your membership, please send an email to info@f-points.com with "F-POINT Official Application Cancellation Request" in the subject line of the email and "Member Name", "Customer ID" and "Date of Birth" in the body.
- How to check customer ID -
"Menu" at the bottom right of the screen > Profile > Customer ID.
2. If you have registered with a Facebook account, all information relating to Facebook in our system will also be deleted.
3. With the withdrawal from the Service, the Member concerned shall lose all rights and privileges relating to points held and use of the Service, and the Company shall bear no responsibility for any damage or other disadvantage caused to the Member as a result of this.
4. Even if the Member re-registers for the Service after withdrawal from membership, the data from before withdrawal cannot be taken over.
■ Contact for Inquiries :
FTG Company Ltd
Contact us here